Terms and Conditions
Updated 25th February, 2024 and applies to all bookings made from this date.
Your cat(s) can only be boarded at Fairways when all required documentation (signed) and full payment is received.
Cats cannot be boarded without up to date vaccinations and a vaccination card.
Vaccinations should cover feline panleukopenia, feline parvovirus, feline herpesvirus and feline calicivirus.
Your cat(s) can only be boarded at Fairways when all required documentation (signed) and full payment is received.
Cats cannot be boarded without up to date vaccinations and a vaccination card.
Vaccinations should cover feline panleukopenia, feline parvovirus, feline herpesvirus and feline calicivirus.
- A compartment will be allocated upon booking and confirmation will then be issued and forwarded to the customer. This confirmation acts to secure your booking and as your acceptance of these (Fairways) Terms and Conditions.
- Boarding charges are to be paid in full on or prior to the day of drop off. Bank transfer and cash is welcomed but unfortunately, cheques can no longer be accepted. A fully completed and signed Booking Form and Veterinary Care sheet should be returned to Fairways at least 1 week before boarding, with an up to date Vaccination Card.
- Cancellation charges apply. All bookings are subject to cancellation charges 14 days from the date of the Booking Confirmation. Please refer to the 'Boarding Charges' tab on the menu bar for details or enquire upon booking.
- During times of high volume enquiries/bookings (see 'Boarding Charges' tab for details), you, the customer, may be contacted to re-confirm your booking. If confirmed, 50% of the total boarding cost may then be required to hold a compartment. This will be non-refundable/non-transferable should you need to cancel outside of the 7 day cancellation period, prior to start of booking.
- All cats are to have full up to date vaccinations (see above) before they can be boarded at Fairways and proof of vaccinations is to be supplied upon booking. Please be aware that if your cat has never been vaccinated or their booster has lapsed beyond 3 months, it can take up to 4 weeks for this to be done with your vet, as injections are administered a minimum of 3 weeks apart. It is preferred that your cat has had their injections at least 1 month before boarding at Fairways, so that they can be monitored at home and to reduce any additional stress.
- Drop off and collection times are to be discussed and agreed prior to arrival date and slots will be allotted and confirmed (please refer to the 'Opening Times' tab). This is to avoid more than one customer arriving at the same time. Please try to drop off/collect on time, as any delays could affect your experience and that of other customers. If you are expecting to be late, please contact Fairways as soon as possible to give notice. Un-notified, late collections may cause stress to your cat due to additional waiting time in their carrier.
- Cats are boarded in healthy condition and at the owner’s own risk. If your cat is unwell or has recently undergone an operation prior to the date of stay, this needs to be notified on the booking form and discussed with Kirsty Durrell prior to arrival. Fairways ensures that where possible, all necessary care and treatment will be provided if your cat is unwell during their stay but accepts no liability. Fairways also reserves the right to refuse boarding if your cat is unwell upon arrival. For peace of mind, please contact Kirsty as soon as you are aware of any illness or difference in your cat's behaviour (ie sleeping longer than usual, loose stools, sneezing or excessive vomiting). If your cat is diagnosed with an illness after booking and will require medication during their stay, contact with Fairways must be made to check that this is manageable and to discuss the care your cat will require. A Medication Form will also need to be completed.
- If your cat(s) requires veterinary treatment, Kirsty Durrell has your full permission to contact your vet or her registered vet for advice. If treatment is needed, where possible, Kirsty will transport your cat(s) to your registered vet but there may be occasions when your emergency contact will be asked to make the journey. Kirsty will endeavour to get in touch with either yourself or your emergency contact prior to any action being taken. Fairways reserves the right to charge for time and fuel where veterinary trips are made. All costs incurred will be passed onto you, the owner and is to be paid in full upon collection of your cat. These costs will be notified to you or your emergency contact prior to collection.
- If your cat is to receive any medicines or supplements during their stay, an 'Authorisation to Administer Medication' form needs to be completed, signed and returned prior to boarding. Please ensure that the correct amount of medicine is provided for the whole stay and clear instructions are noted on the form and discussed with Kirsty prior to boarding. Fairways is currently happy to administer any medication or dietary supplement at no additional charge, but this is dependent upon the cat's medical needs and method of administration. Where appropriate, Fairways reserves the right to apply a charge of 50p - £1 per day. Please check upon booking. Fairways accepts no liability for medicines not taken by your cat.
- Winter rates will apply during the period 1st October to 30th April in any year but can also apply outside of these months if cold weather dictates. During this time there will be a charge of £1.00 per compartment per night to cover heating and any additional provisions, such as a pet hot water bottle or thermal blanket. This charge will be detailed on your booking confirmation but please feel free to check upon booking. This charge may be subject to increase without notification.